Aluminium Products 

Guarantee, Terms & Aftercare Information 

 

 

 

Thank you for choosing Patios Southwest Ltd. for your aluminium products. 

We take pride in supplying high-quality aluminium doors, windows and associated products. To help you understand the cover provided with your purchase, this document sets out our guarantee periods, exclusions and the care and maintenance requirements necessary to keep your products performing at their best. 

Please retain this document for your records. 

 

  1. Aluminium Profile Guarantee

Patios Southwest Ltd. provides a 10-year guarantee on the Cortizo aluminium profiles supplied by us, covering defects relating to powder coating and joint failure, commencing from the date of delivery. 

The products are supplied in accordance with the applicable quality standards and requirements of Qualicoat. 

Coastal Locations 

Due to the increased exposure to salt, moisture and other corrosive elements, products installed in coastal environments are subject to a reduced guarantee period. 

  • Standard locations: 10-year guarantee. 
  • Within 5 miles of the sea: 3-year guarantee. 

The applicable guarantee period will be determined based on the installation location. 

The guarantee does not cover deterioration resulting from abnormal, extreme or particularly aggressive environmental conditions beyond those reasonably expected for the installation location. 

 

  1. Hardware Guarantee

All hardware supplied with our aluminium doors and windows is covered by the following guarantees: 

  • Mechanical components: 2 years from the date of delivery. 
  • Hardware coating: 5 years from the date of delivery. 

The hardware must be regularly cleaned, lubricated and maintained in accordance with the manufacturer’s recommendations and the aftercare guidance supplied by Patios Southwest Ltd. 

Failure to properly maintain the hardware may result in premature deterioration and may invalidate the applicable guarantee. 

The hardware guarantee does not cover normal wear and tear, misuse, accidental damage, corrosion resulting from environmental conditions, or damage resulting from inadequate maintenance. 

 

  1. Sealed Glass Units

Our sealed glass units are covered by a 5-year guarantee against seal failure from the date of delivery. 

Seal failure includes the occurrence of misting or condensation between the panes of glass where this is attributable to failure of the sealed unit. 

Any visible marks, defects or concerns identified within the glass should be reported to Patios Southwest Ltd. as soon as possible following installation. 

We follow the applicable guidelines and quality standards of the Glass and Glazing Federation (GGF) in relation to the quality and clarity of sealed glass units. 

Glass Damage 

The following are not covered by the sealed glass unit guarantee: 

  • Breakages occurring after delivery. 
  • Scratches, chips or impact damage occurring after delivery. 
  • Damage caused by misuse, accidental impact or external factors. 
  • Damage caused by incorrect cleaning methods or inappropriate cleaning products. 
  • Damage resulting from alterations or modifications made after installation. 

Any damage to glass should be reported to Patios Southwest Ltd. as soon as it is identified. 

 

  1. General Guarantee Conditions

All guarantees provided by Patios Southwest Ltd. are subject to the conditions contained within this document. 

A guarantee claim may be declined where an inspection determines that the relevant issue has resulted from: 

  • Misuse or neglect. 
  • Accidental or deliberate damage. 
  • Tampering or unauthorised alterations. 
  • Incorrect installation. 
  • Failure to follow the manufacturer’s installation instructions. 
  • Failure to carry out the required maintenance. 
  • Use of unsuitable cleaning products or chemicals. 
  • Normal wear and tear. 
  • Environmental conditions outside those reasonably expected for the installation location. 
  • Damage caused by third parties after delivery or installation. 
  • Any modification or repair carried out by a third party without prior approval from Patios Southwest Ltd. 

Where appropriate, Patios Southwest Ltd. reserves the right to inspect the product before determining whether a guarantee claim is valid. 

 

  1. Installation Requirements

For the guarantees to remain valid, the products must have been installed: 

  • By a suitably competent and professional installer. 
  • In accordance with the manufacturer’s installation instructions. 
  • In accordance with any relevant installation requirements applicable to the product. 
  • Using appropriate materials, fixings and installation methods. 

Incorrect installation, inadequate drainage, inappropriate fixings or failure to follow the manufacturer’s installation requirements may invalidate the relevant guarantee. 

 

  1. Maintenance Requirements

The products must be maintained in accordance with the aftercare and maintenance instructions provided by Patios Southwest Ltd. 

Regular cleaning and maintenance is particularly important for products installed in coastal environments due to increased exposure to salt and airborne contaminants. 

Failure to carry out appropriate maintenance may result in deterioration of the aluminium finish, hardware or other components and may affect the validity of the applicable guarantee. 

 

  1. Normal Wear and Tear

Our guarantees cover manufacturing defects and the specific failures stated within the relevant guarantee sections. 

They do not cover normal wear and tear associated with everyday use. 

Minor changes in appearance, finish or operation that occur naturally through normal use and exposure to the environment will not necessarily constitute a defect. 

 

  1. Guarantee Claims

Any potential defect or failure should be reported to Patios Southwest Ltd. as soon as reasonably possible after it is identified. 

Where a guarantee claim is made, Patios Southwest Ltd. may require: 

  • Details of the issue. 
  • Photographs or videos showing the issue. 
  • The original order or invoice details. 
  • Access to the installation for inspection, where necessary. 

Following inspection, Patios Southwest Ltd. will determine whether the issue falls within the relevant guarantee. 

Where a defect is confirmed as being covered by the guarantee, Patios Southwest Ltd. will, at its discretion, undertake the appropriate remedial action, which may include repair, replacement of the affected component or another appropriate remedy. 

The guarantee applies to the affected product or component and does not automatically extend the original guarantee period. 

 

 

 

  1. Inspection & Associated Costs

If an inspection is required to investigate a guarantee claim and it is subsequently determined that the issue is not covered by the guarantee, Patios Southwest Ltd. reserves the right to charge for any inspection, attendance, labour, materials or other costs incurred. 

Where a charge is applicable, the customer will be advised accordingly. 

No charge will be made for a valid guarantee claim where the relevant defect is confirmed to be covered by the applicable guarantee, subject to the terms of this document. 

 

  1. Exclusions

Unless specifically stated otherwise in this document, our guarantees do not cover: 

  • Accidental damage. 
  • Deliberate damage. 
  • Misuse or abuse. 
  • Neglect. 
  • Normal wear and tear. 
  • Failure to maintain the products correctly. 
  • Incorrect installation. 
  • Unauthorised alterations or modifications. 
  • Damage caused by third parties. 
  • Damage caused by inappropriate cleaning products or methods. 
  • Damage resulting from extreme or unusual environmental conditions. 
  • Damage caused by external impacts or forces. 
  • Consequential loss or damage arising from a product failure, where such exclusion is legally permitted. 

 

 

 

 

  1. Payment

All guarantees are conditional upon the relevant product(s) having been paid for in full. 

Where an account remains outstanding, Patios Southwest Ltd. reserves the right to suspend or withhold guarantee services until payment has been received in full, subject to applicable law. 

 

  1. Important Information

All guarantees are provided in good faith and are intended to provide protection against manufacturing defects and specific product failures within the periods stated above. 

Nothing within this document is intended to remove or restrict any statutory rights or protections that cannot legally be excluded or limited. 

The guarantee periods stated within this document commence from the date of delivery, unless otherwise specified. 

Patios Southwest Ltd. reserves the right to inspect any product before determining whether a guarantee claim is valid. 

 

Patios Southwest Ltd. 

Please retain this document for your records. 

For any questions regarding your guarantee or the maintenance of your aluminium products, please contact Patios Southwest Ltd 

 

 

 

 

 

 

 

 

 

 

Aftercare for our Cortizo Aluminium Products 

 

 

IT IS VERY IMPORTANT TO LOOK AFTER YOUR NEW PRODUCTS, HERE ARE SOME TIPS ON HOW TO KEEP EVERYTHING LOOKING GOOD AND WORKING LIKE NEW  

1) Keep your products clean: Aluminium products will only need a wipe with soapy water every now and again but be sure to clean out where the hinges are as grit and dirt will stop these from working and could result in these needing to be changed which would be at cost to you.  

2) Keep everything locked: one of the main issues we here about are drafts and items not shutting properly because they have been left open, make sure all windows are closed properly with the handle in the locked position, doors always need to be closed with the handle lifted then key turned when going to bed or going out for the day, the door is not locked when the door is just pushed closed.  

3) Lubricate moving parts: silicon spray/light oil is great for all moving parts this should be done at least twice a year on all moving parts (hinges, handles, locks, gaskets etc)  

4)Any doors or windows located close to the coast and subject to the salt air should be cleaned more often with a warm damp sponge and mild detergent.  

SERVICE CALLS  

If you find a problem with your product please make sure you call us straight away, the longer a problem is left the harder it is to fix, all you have to do to arrange a service call is call 01803 665872 or email sales@patiossouthwest.co.uk and ask for the service manager, you will need to provide us with your job reference number which can be found on your invoice or delivery note.